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IT Help Desk

Our IT Help Desk, formerly known as the Serve Help Desk, is the first contact for any technology-related request or challenge. It is conveniently located in room 121 in the bottom floor of the Ina Dillard Russell Library Instructional Technology Center (LITC). Our skilled technicians will attempt to resolve issues with the first point of contact. Faculty and staff issues requiring an in-person visit will be handled as soon as possible. Work orders are handled in the order received. Priority is given to any request involving instruction or mission-critical areas in order to help ensure services are maintained so students, faculty and staff of GCSU may effectively meet the goals of our student-centered learning community.

IT HELP DESK REQUEST FORM

IT Help Desk Hours*
Monday - Thursday
Open 8 a.m - 8 p.m.  
Friday 
Open 8 a.m - 5 p.m.  

Telephone and Email Support Provided on Weekends
Saturday: 10 a.m. - 6 p.m.
Sunday:  12 p.m. - 6 p.m.

*Holiday Hours - 
12/16/2024 - 12/20/2024: Open 8 a.m. - 5 p.m.
12/21/2024 - 12/22/2024: Check in for emergencies
12/23/2024: Open 8 a.m. - 5 p.m.
12/24/2024 - 1/1/2025: Closed
Please note Georgia College & State University is closed from Dec. 24, 2024 through Jan. 1, 2025. During the break, the IT Help Desk staff will monitor phone and email messages. Information Technology staff will monitor systems and services to ensure availability. A system emergency is defined as an entire building being offline; internet access to the campus not working; Banner, PAWS, email, or the main website being down. We will follow up on all non-emergency requests Jan. 2, 2025.  Please contact Public Safety at 478-445-4400 if you are experiencing an emergency.

Faculty & Staff Technology Checklist
  • Connect DUO to a main device and at least one back-up device. Push is the quickest and preferred method. You can even sync it with your Smart watch. 
  • Want to stay informed? Check your email daily and look for the Front Page daily digest emails for useful information. 
  • Use Microsoft OneDrive to securely backup your user files and access them from a browser, desktop, or mobile app.  See complete instructions HERE in the Microsoft OneDrive accordion menu.  
  • Microsoft SSPR password reset –  See complete instructions HERE in the Password Reset - Microsoft SSPR accordion menu. 
  • Don’t get phished! Use the “Phish Alert Report” icon in your email app to validate an email before clicking links or opening attachments! 
  • Follow IT @gcsuinfotech on social media to stay up to date!  
  • Explore Thundercloud virtual environment. Thundercloud offers a complete Windows computer as a virtual machine with access to many of the core applications used around campus along with access for resources that require special configuration on the host computer.  View complete instructions HERE.
Student Technology Checklist
  • Can’t log in, access your email, or your password is expired? Reset your password HERE.
  • Connect your gaming, TV and streaming devices - View complete instructions HERE.  
  • Explore Thundercloud virtual environment. Thundercloud offers a complete Windows computer as a virtual machine with access to many of the core applications used around campus along with access for resources that require special configuration on the host computer.  View complete instructions HERE.

Tips for Success